Detailed Description of Good and / or Services
Epic Productions is a business in the adventure filmmaking industry that markets The Epic Delivery DVD and related merchandise.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 (two) working days and delivery confirmed by way of a waybill or tracking number sent to the e-mail address provided. In cases where non-registere shiping options are chosen the risk of loss in transit lies with the purchaser from the moment that the order is posted/shipped by Epic Productions.
Return and Refunds Policy
The provision of goods and services by Epic Productions is subject to availability. In cases of permanent unavailability, Epic Productions will refund the client in full within 30 days. Delayed availability, defined as only available within 10 working days from the order placement, will be delivered once the product is available.
Cancellation of orders by the client within 12 hours of order placement will attract no charge.
Cancellation of orders by the client after between 12 hours but before shipment has been made will attract an administration fee equivalent to 10 (ten) percent of the total order value.
Cancellation of orders by the client after shipment will attract an administration fee equivalent to 10 (ten) percent of the total order value, subject to the product being returned to Epic Productions in Johannesburg, South Africa, unopened and in the original packaging.
Customer Privacy Policy
Epic Productions shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the Epic Productions bank account, the details of which will be provided on request via e-mail
Credit Card Acquiring and Security
Credit card transactions will be acquired for Epic Productions by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.
Customer Details Separate from Card Details
Customer details will be stored by Epic Productions separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za .
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Responsibility
Epic Productions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and Epic Productions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
Attention: Carlo Gonzaga
Fax: 0866763956
E-mail: carlog@mweb.coza
Postal Address: Postnet Suite 433, Private Bag X29, Gallo Manor, 2052
Variation
Epic Productions may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is run by Epic Productions, an association between Carlo Gonzaga, Jay Currie and Luigi Gonzaga that markets The Epic Delivery DVD;
Export Restriction
The offering on this website is available to South African, United Kingdom, European, Australian and United States clients only.
Epic Productions contact details
Email Support: support@theepicdelivery.co.za
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